Terms & Conditions
Last updated: June 10, 2025
These Terms & Conditions (“Agreement”) set out the general rules governing Kerro AI / Webseller OÜ’s provision of AI voice-bot development services and related offerings. Each individual assignment or project engagement will be subject to a separate contract or Statement of Work detailing scope, deliverables, timelines, and fees. In the event of any conflict between these general Terms & Conditions and a separate agreement, the terms of the separate agreement shall prevail.
These general Terms & Conditions constitute a legally binding contract between Webseller OÜ, an Estonian-registered company (“Kerro AI,” “we,” “us” or “our”), and you, the client or end-user (“Client,” “you” or “your”), governing your access to and use of our website https://kerro.ai (“Website”), our voice-bot development, AI-integration and related services (collectively, the “Services”), and any associated media, documentation, software, or APIs provided by Kerro AI.
Non-compliance with these Terms may result in suspension or termination of your access to the Services; however, payment obligations for Services already rendered will survive termination.
1. Intellectual Property Rights
All content on the Website and delivered as part of the Services—including software code, API documentation, designs, voice models, recordings, and marketing materials—is owned by Kerro AI or its licensors and protected by copyright, trademark, trade-secret, and other intellectual property laws. You may use such materials only as expressly permitted under this Agreement or in writing by Kerro AI.
2. Ownership of Deliverables
Upon full payment of invoices, Kerro AI assigns to you all worldwide right, title, and interest in and to the final deliverables we create specifically for you (e.g., custom voice-bot scripts, UI components, training data). Kerro AI retains ownership of any underlying tools, libraries, or pre-existing assets used to produce those deliverables. Unless otherwise agreed in writing, we may showcase non-confidential elements of your project in our portfolio.
3. Third-Party Components
If the Services incorporate any third-party software, libraries, fonts, or data (including voice-model licenses), Kerro AI will identify those components and their licensing requirements. You agree to secure and comply with any necessary licenses or fees.
4. Client Representations
You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to use the Services in compliance with all applicable laws. You agree not to use our Services for any unlawful purpose or to infringe the rights of third parties.
5. Permitted and Prohibited Uses
Your license to Kerro AI’s code, models, and APIs is non-exclusive, non-transferable, and revocable according to this Agreement. You may integrate, deploy, and operate the voice-bot in your own products or services solely for your internal or end-user needs. You may not:
- Reverse-engineer or otherwise attempt to extract source code.
- Redistribute, sublicense, or resell our core platform or models.
- Use the Services to process or generate content that violates laws or promotes discrimination, hate speech, violence, or other prohibited content.
6. Feedback and Improvements
Any feedback, suggestions, or improvements you share regarding our Services become Kerro AI’s exclusive property; we may use them to enhance our offerings without obligation to you.
7. Monitoring and Enforcement
We reserve the right to monitor use of our Services, suspend access, or remove content at our discretion to protect security, enforce compliance, or comply with legal requirements.
8. Privacy and Data Processing
Our Privacy Policy (available at https://kerro.ai/privacy-policy/) describes how we collect, use, and store personal data. By using the Services, you consent to our processing of data as set forth in that policy, including cross-border transfers.
9. Fees, Payments & Refunds
- Fees: All fees are set out in our Quote or Order Form and are due in advance unless otherwise specified.
- Payment Terms: Invoices payment terms are agreed by Quote or Order Form.
- Refunds: For development Services, refunds are at Kerro AI’s discretion. We offer a full refund only if you notify us in writing of substantive non-performance within 14 days of delivery and allow us a reasonable opportunity to cure.
10. Changes to Services or Terms
We may update these Terms or modify, suspend, or discontinue any aspect of the Services at any time. When material changes occur, we will post an updated “Last updated” date and, where appropriate, notify you directly.
11. Service Interruptions & Support
We strive for high availability but do not guarantee uninterrupted operation. We are not liable for downtime due to factors beyond our control (e.g., Internet outages, force majeure). Standard support hours and response times are defined in your service agreement.
12. Warranty Disclaimer
To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without any warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Kerro AI disclaims all other warranties, express or implied.
13. Limitation of Liability & Indemnification
- Limitation: Kerro AI’s total liability for damages under this Agreement will not exceed the fees you paid for the relevant Services in the 12 months preceding the claim. Under no circumstances will we be liable for indirect, incidental, special, or consequential damages.
- Indemnification: You agree to indemnify, defend, and hold harmless Kerro AI and its officers, directors, and employees against any third-party claims arising from your use of the Services or violation of this Agreement.
14. Governing Law & Dispute Resolution
This Agreement is governed by Estonian law without regard to conflict-of-law principles. Any dispute shall be lodged in the courts of Harju County, Estonia, and you consent to that venue.
15. Electronic Communications
You agree that all notices, agreements, disclosures, and other communications from Kerro AI electronically satisfy any legal requirement that such communications be in writing.
16. Entire Agreement; Severability
This document, together with any executed Order Forms or Statements of Work, constitutes the entire agreement between you and Kerro AI regarding the Services, superseding all prior or contemporaneous communications. If any provision is held unenforceable, the remainder will continue in full force.